Refund Policy

I. Non-Refundable Purchases

For the avoidance of doubt, and except where mandatory local law requires otherwise, all payments are final and non-refundable. This includes, without limitation, situations where:

• You have accessed or used the service after purchase
• Any applicable statutory withdrawal or cooling-off period has passed
• You have changed your mind, no longer need the service, made an accidental or mistaken purchase, or forgot to cancel before a renewal
• You are dissatisfied with AI-generated output or the service did not meet your subjective expectations, where the service otherwise functioned as described
• Your account was suspended or terminated for violating our Terms of Service
• The charge relates to a promotional, discounted, or bundled purchase, or to the unused portion of a billing period after cancellation
• You did not use the service during the billing period for which you were charged
• The charge is a paid-trial fee for access that has already begun, or a subscription renewal that has already been billed

II. Add-Ons and Supplementary Packages

Any add-on features or supplementary packages you purchase are tied directly to your primary subscription. This means that if your main subscription expires or is cancelled, any associated add-ons will also become inactive. This includes one-time usage credits or token packs purchased for additional AI usage; once usage credits have been added to your account they are non-refundable, including any unused balance. Due to the interconnected nature of these packages and the immediate delivery of digital content, add-on purchases are non-refundable except where required by law.

III. Cancellations

You may cancel your subscription at any time from the billing page in your account. Cancellation stops future renewals and takes effect at the end of your current billing period, so you retain access until that period ends. Cancellation does not refund, prorate, or provide partial credit for the current billing period or any unused time.

IV. Technical Problems

If you experience a technical issue with the service, please contact us through the Help Center or by email so we can investigate and resolve it. Technical issues are not, by themselves, grounds for a refund — our goal is to fix the problem and restore your access as quickly as possible. When reaching out, please include relevant details such as screenshots or error descriptions so we can help. Where mandatory local law requires a remedy for a service that is materially defective, we will comply with those obligations.

V. Payment Disputes and Chargebacks

We always prefer to resolve billing concerns directly with you. If you file a chargeback or dispute a payment with your bank or card issuer without first contacting us, we reserve the right to suspend or permanently close your account due to violation of payment terms. In the event of a chargeback, we will work with the relevant financial institution and provide documentation demonstrating that the transaction was legitimate and authorized by the account holder.

VI. How to Request a Refund

If you believe you qualify for a refund under this policy or under your local law, please log in to your account and message us through the Help Center while your subscription is still active. If you are unable to access your account, you can reach us at support@allchatbots.ai. All approved refunds will be returned using the same payment method you used for the original purchase. We suggest keeping a record or screenshot of your purchase confirmation for your own reference.

VII. Updates to This Policy

We may revise this Refund Policy from time to time to accommodate changes in regulations, service offerings, or business practices. Any modifications will only affect purchases or subscription renewals made after the update takes effect. If you disagree with any changes, you are free to cancel your subscription at any time. We recommend saving a copy of the policy that was in place when you made your purchase for your records.

VIII. Your Statutory Rights by Region

(a) European Union / United Kingdom / Turkey

If you reside in the European Union, United Kingdom, or Turkey, you are eligible for a prorated refund if you cancel your subscription within 14 days of your purchase. The refund reflects the portion of the subscription period that remains unused as of the date you notify us, less the value of any service already supplied. To request a refund, contact us with a clear statement of your decision to cancel before the 14-day period ends. For one-time purchases such as usage credits or token packs, a prorated refund within this period means a refund for the value of any credits you have not yet used; credits already consumed are non-refundable. This 14-day cooling-off right applies only to customers in these regions; purchases by customers elsewhere remain non-refundable as described above.

(b) Other Countries

If you are located in another country, the mandatory consumer protection laws of your jurisdiction take precedence over this policy where they apply (for example, any statutory cooling-off or withdrawal period). In the absence of such local requirements, all payments are non-refundable as described above.